Av/vc Support Coordinator - Gurugram, Haryana, India - Milestone Technologies, Inc.

Milestone Technologies, Inc.

Verified Company

Gurugram, Haryana, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Overview:

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.

Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview:

Job Overview
How You Will Make An Impact
General Duties
Support client event coordination requests in the Americas (AMER) and Europe (EMEA) hours
Participate in regular weekly meetings to discuss upcoming events and their requirements
Follow all client required policies, standards or safety guidelines
Communicate any foreseeable problems to Event Service Operations Program Manager at the earliest opportunity
Manage highvolume request intake and feedback systems
Input customer service support requests and manage them to completion
Utilize client provided tools and systems to successfully complete team tasks
Event Coordination
Liaison with crossfunctional teams and internal users regarding the exact audiovisual requirements for events
Plan effective support for nonstandard requests
Maintain team SLAs for event coordination and response times
Oversee planning and execution of events from large events to small user groups
Use chat, voice, and video communication systems to coordinate event logistics
What You Will Need To Succeed
Essential Skills and Experience:
1-3 years of customer service experience.
1-3 years of experience in handling high-volume ticketing systems
Strong verbal and written communication skills
Proficiency with computers, CRM software, and strong typing skills
Demonstrated success in event coordination and project coordination
Ability to work independently and autonomously
Time management and ability to work under pressure with a high sense of urgency
Must demonstrate a positive and professional behavior towards clients and colleagues at all times
Be passionate about the job and tasks at hand and be self-motivated and energetic
Excellent understanding of signal flow in both audio and video installations
Must have excellent problem solving and troubleshooting skills with the ability and to provide advanced troubleshooting on any device
Preferred Qualifications
Bachelor's degree from an accredited institution or 3+ years of relevant work experience in event coordination
A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
Skilled negotiator with proven experience finding creative ways to do more with less
Experience working in a fast-paced and highly cross-functional organization
Proficiency with any helpdesk support ticket management software
Proficiency in Google Apps (Docs, Sheets, Slides and Cal)-
IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
Familiarity with audio and visual technologies such as recordings, cameras, microphones, and presentation software
Compensation:Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion:

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
We welcome the unique background, culture, experiences, knowledge, innovation, selfexpression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
This position may be assigned to a client that requires all individuals onsite to have th