Presales Executive - India - Livspace

Livspace India

1 week ago

Technology / Internet

Description

Responsibilities

Make outgoing calls to potential customers to schedule high-quality leads for sales.
Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives.
Seize opportunities to upsell services when they arise.
Follow up with potential customers in a timely manner if necessary.
Manage a large number of outbound calls in a timely manner.
Document all call information in the CRM according to standard operating procedures.
Meet personal/team qualitative and quantitative targets.
Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
Keeping records of customer interactions and different transactions, recording details of comments, inquiries & and complaints.
Communicate effectively and professionally in all forms of communication with internal and external customers.

Qualifications

A graduate in any stream regular education)
2-5 years of relevant experience in telesales, inside sales, or similar
Familiar with CRM & cloud telephony systems and practices
Customer focussed and adaptable to different personality types
Have the ability to multitask, set priorities, and manage time effectively
Possess previous experience in a call centre dealing with Indian consumers.
Superior listening, verbal, and written communication skills
Proficient in spoken English with proper grammar & and fluency

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