Guest Relation Executive - New Delhi, India - Southern Travels Pvt. Ltd

Southern Travels Pvt. Ltd

Verified Company

New Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Southern Group is designed to meet the contemporary requirements of today's travellers' hassle tastes. From tech-enabled spaces to inspired design, meeting all the requirements.

Each property celebrates the unique essence of its destination to give you a personalized experience with a thoughtfulness you will find only good memories of stay.

Responsibilities
Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to checkin
Coordinate luggage collection and storage
Oversee checkin and checkout procedures, including reservations and financial transactions
Promptly address guests' requests, like inroom dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team's performance and produce regular reports
Liaise with Housekeepersand Wait Staffto provide an overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sightsee
Establish friendly relationships with regular hotel clients