Product Care Executive - Chennai, Tamil Nadu, India - Solidpro Engineering Support Private Limited,

Description

• Diploma in Refrigeration & Airconditioning / Mechanical / Electronics & Communication.
• B.E. Mechanical / Electronics & Communication.

• Refrigeration and HVAC product knowledge is a must.
• Understanding of Refrigeration/HVAC product lines and services.
• Basic electrical and electronic knowledge to understand the user interface (HMI) of the PLC.
• Basic skills in research and data collection processes.
• Knowledge of data analysis and statistics for correlation, outlier analysis, and interpretation of statistical results.
• Attention to detail, accuracy in reports, and fast typing speed.
• Good knowledge of Microsoft Office (VLOOKUP, pivot table, PPT).
• Organizational skills and the capacity to prioritize tasks effectively within varying work hours.
• Adherence to a rotational schedule for working in both US and Indian timings.
• Maintain open communication with team members and stakeholders located in different regions.

As a Refrigeration and HVAC Data Monitoring Specialist, you will be responsible for the remote monitoring of refrigeration data in commercial buildings.

• Remote monitoring of refrigeration data in commercial buildings.
• Listing down alarms and variations observed during the monitoring process.
• Analyzing issues in the refrigeration process cycle and suggesting solutions to key project stakeholders.
• Generating tickets for variations in the refrigeration product performance cycle.
• Providing backend support to onsite personnel during installation processes.
• Participation in meetings, conference calls, and collaboration sessions across different time zones.
• Documenting historical data observed during the refrigeration performance cycle.

• Permanent full-time role based at Chennai office Monday
• Friday

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

• Monday to Friday
• Rotational shift

• Bachelor's (preferred)

• HVAC Engineer: 3 years (preferred)

• English (preferred)

• Day Shift (preferred)
• Night Shift (required)
• Overnight Shift (preferred)