Quality Analyst - Mumbai, Navi Mumbai, Thane

Provide world-class service to clients in an accurate efficient and respectful manner on every call as measured by different performance metrics. · ...

Urgent Opening for a Quality Analyst at Leading BPO Company in Mahape · Role: Full-time Quality Analyst · Location: Mahape, Navi Mumbai · Role Description: · As a Quality Analyst, you will play a crucial role in overseeing quality control, conducting analytical assessments, and m ...

We are hiring Quality Analyst for Sales Outbound process. · ...

We are hiring for Quality Analyst Role · Conduct thorough quality inspections and testing using the 7 QC tools to identify defects, · deviations or non-conformances. · Analyze quality data and metrics to identify trends,patterns,and root causes of quality issues. · Implement corr ...

Urgent Openings for Call Quality Analyst for International Technical Process in Airoli - Navi Mumbai Looking for Immediate joiners ONLY & With Technical Background experience is must Designation Quality Analyst Location Airoli, Navi Mumbai Shift timings - 24/7 US shifts5 days wor ...

We are looking for a highly skilled and experienced Quality Analyst to join our team. · A quality analyst is required with strong analytical skill and background in quality analysis. The ideal candidate will have excellent communication skills and ability to work effectively in f ...

We are hiring for Quality Analyst Role at Hexaware Technologies. · QualificationsGraduate/undergraduate Degree with a minimum of 1 year as a Quality Analyst. · ...

As a Quality Analyst, you will complete audits or evaluations. · ...

Minimum 1 year of International BPO Fintech (AML) Experience. · The designation of Quality Analyst should be on paper. · Comfortable for 24X7 shifts. · Excellent Communication skills. · Call or whatsapp @ / / · ...

Salary- 25K Inhand · Location- Manape (Navi Mumbai) · Note : Immediate joiner can apply only · Job Description · Quality analyst of BPO industry who can listen to the agents calls and share feedback. · Must be a graduate or higher. · Speak, read and write in Hindi, Punjabi and En ...

Quality analyst role in Navi Mumbai requiring Arabic expertise and experience in quality analysis. · ...

The Quality Analyst is responsible for monitoring, evaluating and improving the quality of Sales or customer service provided by agents in a BPO environment. · Assess and evaluate customer interactions (calls, chats, emails or tickets) to ensure adherence to technical and service ...

Monitor and evaluate customer interactions against defined quality standards. · ...

We are hiring Quality Analyst for Sales Outbound process.Implement Call Monitoring Standards and take Corrective Measures for Improvement. · ...

We have urgent openings for quality analysts in Airoli - Navi Mumbai. · ...

Quality experience with sales voice process BPO mandatory. · Excellent problem-solving and issue resolution · Outstanding written and verbal communication · Exceptional interpersonal skills and customer care · ...

ROLES & RESPONSIBILITIES: · Participates in design of call monitoring formats and quality standards. · Performs call monitoring and provides trend data to site management · team. · Uses quality monitoring data management system to compile and track · performance at team and indiv ...

Conduct QA manual testing on mutual fund operations and execute wealth management tasks. · ...

JD: · 1) ECG Technician Support: Be available to provide real time support to ECG technicians if they have any technical or operation challenge · 2) ECG Device Management: Keep track of the ECG devices and timely maintenance of them · 3) ECG Training: Train field executive on how ...

Role & responsibilities · Call & Case monitoring and providing actionable insight. · Deliver Feedback, Coaching And Training · Assess agent performance. · Identifying and addressing customer interaction issues · Provide actionable data to various internal support groups as needed ...

Analyzing requirements and creating detailed test plans, test cases, and test scenarios. Performing functional, regression, smoke,sanity,and exploratory testing. Identifying, documenting,and tracking defects using defect management tools. Validating bug fixesand performing retest ...