Operations Supervisor - Hyderabad, India - Gourmet Garden

Gourmet Garden

Verified Company

Hyderabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are hiring for Night Shift Operations supervisor for Balanagar, Hyderabad warehouse. Experience in fresh produce is preferred.

Roles & responsibilities

Keeping track of inwarding status of all SKUs into the DC and building systems for flawless operations
Overseeing and executing order management and dispatch processes including quality control on order segregation, invoicing and dispatch notes, ERP updates etc
Carrying out dispatch operations for all channels i.e. retail deliveries, direct-customer deliveries, deliveries to MDCs, and deliveries to hubs of 3rd party channels and B2B customers
Tracking all delivery status live on an ongoing basis to ensure on-time and in-full deliveries to customers. Securing confirmation from customers of these deliveries
Co-ordinating with 3P logistics providers for timely and quality deliveries, and for any returns and rejects from undelivered customer orders
Keeping DC and Hub in spick and span clean conditions for food-grade quality control
Adhering to all regulatory requirements of DC operations including trade, shops, fire and safety etc.
Sourcing and Onboarding blue collared employees as per requirements
Training the retail/B2B delivery executives on the app and preparing training presentations and SOP guides
Responding to the grievances of the customers through WhatsApp, SMS, calls as required.
Preparing reports and keeping a track of inventories. Preparing MIS reports on attendance, attrition rate, inventories and other data as required for analysis.
Constantly striving for customer delight and continuous improvement practices in operations