Quality Assurer - Bengaluru, India - Moody's
Description
Role/Responsibilities:
- Establishing and implementing the quality standards for ServiceNow development products or services
- Collecting and analyzing quality assurance data in coordination with stakeholders to ensure the quality of project deliverables
- Monitoring quality testing and identifying gaps in the testing of technical functionality for ServiceNow architectural stability
- Drive process standardization and automation throughout all areas with the use of industry best practices.
- Proactive identification of data, process, procedures, and functionality gaps in ServiceNow modules and tools.
- Periodic communication of system health, Training other employees on quality procedures, and management updates
- Provide daytoday direction and enable troubleshooting of any fundamental system or process issue resolution/escalation for the squad.
- Execution of operating procedures that lead the Quality Assurance Team such as SOP, Automation Testing Framework, Sprint/Release progress, Go Live Readiness, training, etc.
- Test and verify the integrity of integrations that will support the technical design and build processes.
- Collaborate with project managers, technical leads and business analyst leads to ensure effective crossportfolio communication and issue management.
- Lead implementation testing by gathering test scenarios and triaging defects
- Collaborate with external consultants on technology initiatives throughout the duration of an implementation by reviewing and providing feedback on project artifacts, helping coordinate meetings with stakeholders and testing new functionality.
- Provide QA release artifacts and documentation for new features in the system/reports.
- Support SOX audits and other control testing to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives.
Qualifications:
Required Skills and competencies:
- Quality assurance experience required.
- Strong Excel, Visio, PowerPoint, and SQL skills, experience with Snowmirror and Power BI is a plus.
- Strong reporting and quantitative analysis skills and the ability to translate analysis into actionable tasks.
- Strong organizational skills, attention to detail and the ability to manage multiple projects and team members with tight deadlines.
- Superior written, oral, communication and presentation skills ability to prepare high quality reports and presentations for IT stakeholders, senior management, and customers.
- Ability to interpret business priorities and understand business needs to adequately establish quality standards and regulations.
- Excellent problem solver and independent thinker with the ability to create innovative solutions.
- Experience working in a global and/or heavily outsourced organization.
- Client focused, proactive and results oriented with ability to support clients across multiple locations.
- Must possess strong initiative and a getitdone attitude.
- Proficient in process design and delivery of an ITIL aligned Service Management process.
- Knowledgeable of industry best practices and trends for ServiceNow platform's capabilities to interface with other complementary tools.
Qualifications:
- Minimum 3 years' experience as a ServiceNow Quality Assurer.
- Bachelor of Arts or Science degree or equivalent experience required; IT or related technical field is highly preferred.
- ITIL v3 foundation practitioner level certification preferred.
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