Customer Support Executive - Hyderabad, Telangana, India - III Consulting Pvt. Ltd.

Description

Customer Support Executive Years)

Who We Are Looking For

A highly enthusiastic team member who believes the only way to build a sustainable brand is to have the customer at the centre of its universe.

Ideally, we are looking for someone with excellent communication skills, knowledge in customer service practices and a passion for delighting the customer every time.

Working knowledge of Microsoft Excel and prior experience of preparing MIS would be compulsory. A highly customer oriented team member who can own up the customer engagement process end to end.


Roles and Responsibilities

• Collaborate with internal stakeholders to resolve customer grievances within the agreed timeline
• Maintain, identify gaps and improve workflow of customer support infrastructure as per the service level agreement
• Manage high call flow, inbound and outbound
• Address customer queries
• Provide chat support Web/Mobile
• Stretch working hours during peak time
• Be able to prioritize works and execute on time
• Should be good at Communication (English/Hindi/Telugu)
• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Pay:
₹20, ₹30,000.00 per month


Benefits:

• Health insurance