Customer Success Executive - New Delhi, India - Attentive OS Pvt Ltd

Attentive OS Pvt Ltd

Verified Company

New Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Description:

As a Customer Success Executive at , you'll play a pivotal role in ensuring our clients achieve the full potential of our solutions.

You'll be a trusted advisor, building and nurturing long-lasting relationships with our clients by understanding their unique needs and helping them succeed in their endeavors.

Collaborate with Customer Success Managers to develop and execute customer success plans.
Analyze customer usage data and provide insights to help customers maximize the value of Accelerate.
Assist in the onboarding process for new customers, ensuring a smooth transition and successful adoption of Accelerate.
Demonstrate a deep understanding of Accelerate's features, functionality, and capabilities to assist users effectively.
Respond promptly and professionally to customer inquiries, troubleshooting technical issues, and resolving user problems.
Maintain a high level of empathy and patience when dealing with customer concerns, ensuring a positive customer experience.
Collaborate with crossfunctional teams, including product development, sales, and marketing, to address and resolve customer issues.
Document and track customer interactions and issues in a systematic manner, ensuring accurate recordkeeping.
Provide feedback to the product development team regarding recurring customer issues and potential product improvements.
Assist in creating and updating support documentation, FAQs, and knowledge base articles.
Participate in ongoing training and development to stay uptodate with product updates.
Contribute to the overall improvement of the customerfacing processes by sharing insights and best practices.

Qualifications:

Should be comfortable with
Night Shifts (US Timing)
Strong written and verbal communication skills in English.
Proficiency in B2B SaaS software products and an understanding of software functionality.
Exceptional problemsolving abilities and a customercentric mindset.
High level of empathy and the ability to connect with customers on a personal level.
Excellent organizational skills and attention to detail.
Strong multitasking skills to handle multiple customer inquiries simultaneously.
Adaptability to a fastpaced environment and willingness to learn and grow.
Minimum of 1 year of overall work experience. Previous experience in customer support or a related field is a plus.