- Diagnose payroll related cases that cannot be resolved by Level 1 support. Interact with customers to understand issues in accordance to HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.
- Uploading and auditing timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and other miscellaneous changes related to client payroll.
- Computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.
- Balancing and controlling earnings and deduction totals, calculating and preparing general ledger entries, inspecting automated system output such as registers and standard reports, determining and correcting out-of-balance conditions
- Adjust customers' system setup according to new customer requirements or plan changes.
- Adhere to the SOPs and set protocols driving the department's matrices and maintain the contractual service level agreements for Vensure customers.
- Ensure excellent incident management skills while documenting all customers' transactions in our CRM application (Salesforce).
- Identify and analyze specific payroll trends for our customers and suggests best practices from a compliancy standpoint.
- Excellent written and verbal communication skills with a technical background.
- 2-5 years of experience in US Payroll including time and attendance
- Outstanding problem solving and analytical skills
- Important level of integrity, strong sense of confidentiality, and customer service mentality.
- Should have prior experience handling US, Canada and UK based customers.
- Ability to work under pressure and rotational shifts.
- Working in ASO/Human Resources outsourcing experience a plus
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Payroll Analyst - Noida, India - Vensure Employer Solutions
Description
As a Payroll Analyst you will work closely with the company's Service Delivery Leadership group, Customer Relationship Directors and Payroll Administration, supporting customers for Level 1 and Level 2 payroll related activities. You'll work with our payroll tax and benefit administration groups, processing data requests from our ASO clients. This is an excellent opportunity for an ambitious, high-energy individual to be on the front line, connecting with customers and driving high customer satisfaction.
This is an exciting and unique opportunity for a strong customer service aptitude professional to join a highly entrepreneurial, collaborative organization that is looking to become a leader in the Human Capital Management (HCM) space. The ideal candidate will have garnishment administration experience with HCM or HRIS systems, with a great exposure on time and attendance solutions and hardware.
Responsibilities
Qualifications
Desired Skills
Vensure is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. Vensure also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from Vensure Marketplace Partners.
Diversity, Equity And Inclusion Program/Affirmative Action Plan
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At Vensure, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the Vensure culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, Vensure encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
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