CMDB Analyst - Pune, India - Xenspire Technologies

Description

Job Title : CMDB / Discovery Analyst III

Experience : 6 to 9 years

Location : Pune

The CMDB/Discovery Analyst III should excel in ServiceNow discovery, event management, and CMDB data integrity. As a core team member, they will develop and execute plans for essential data collection, ensuring data accuracy and compliance with standards. The CMDB/Discovery Analyst will also offer process recommendations, participate in CMDB governance activities, and contribute to process automation. Collaboration with other teams to establish relationship and data standards will be a key aspect of this role.

Job Requirements :

Perform operational activities following Configuration Management policies and procedures.

Collaborate with process and application owners to document mapping requirements related to capturing configuration data and develop technical specifications and solutions.

Collect and report on relevant metrics as required.

Create and implement a process to obtain and document key prerequisites, such as application credentials and access rules, to create and validate service maps for key applications.

Develop, implement, and maintain a monitoring process to ensure the continuous accuracy of application service relationships.

Document any issues or obstacles encountered during CI relationships, including any requests for assistance.

Map relationships between Configuration Items (CIs), business services, and applications.

Track, document, and update the relationships and dependencies of services.

Develop clear and concise technical and process documentation to support teams and processes.

Monitor CMDB health and resolve conflicts between data sources.

Interpret Discovery logs and data to diagnose issues.

Act as a supplemental resource to the ITSM team when assistance is needed on projects, including integrations or mid-servers.

Ensure that discovery applications are functioning correctly to integrate data and support the registration of new Assets/Configuration Items (CIs).

Stay current on relevant technologies and best practices related to Configuration Management.

Preferred Knowledge, Skills, and Abilities :

Two to three years of in-depth experience working with Configuration Management (CM)/CMDB, Discovery, and Service Mapping in an enterprise environment.

Strong background in ServiceNow and the ServiceNow CMDB.

Fundamental knowledge of Cloud Technology (Google, AWS, Azure).

Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.

Self-starter capable of working with limited supervision.

Strong team player with a passion for ITSM excellence.

Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.

Ability to manage multiple projects in a fast-paced environment.

Preferred experience with MS O365.

Bachelor's Degree in computer science, Information Systems, Business Administration, or related field, or equivalent work experience.

ITIL V3/V4 certification is strongly preferred.