Exp Cx Training Professional - Pune, Maharashtra, India - Honeywell

Honeywell

Verified Company

Pune, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Join a team recognized for leadership, innovation and diversity:

Responsibilities

Order entry:
Ensure good document control;
Customer order processing in ERP system (SAP);
Generate standard sales orders;
Requisitioning parts, materials, services;
Buyer experience / PO placement complete process
Coordination with all ISC factory for material readiness and expediting
Creation/extension materials and maintain price list;
Follow credit approval process (including dispute resolution);
Customer master data set up & management;
Execute Approved Special Pricing correction;
Order acknowledgements sent to customers and channel partners;
Coordinate goods receipt of orders on delivery and out bound deliveries;
Enables communication flow between customer and our ISC units.
Share regular updates on Order Booking/Revenue with business
Attend Weekly Revenue Pulse calls with Business and Finance
Logistics:
Coordinating with Freight forwarder for material pick and have complete knowledge on import and customs clearance
Coordinating with our ISC units for arranging deliveries;
Follow up activities for customer invoicing to ensure better cash flow;
Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer);
Outbound & return logistics issues.
Invoicing:
Coordination for cost invoice from factory;
Customer invoicing;
Customer credit notes.
Data Analytics
Daily/Weekly/Monthly reporting
Great Excel/Macro/VBA skills
Analyze data for business and internal teams

Skills

Eager to learn and work in a changing and fast growing environment
Customer and action oriented
Selfmotivated with good communication skills
Strong team player with positive outlook
Proven organizational and selfmotivation abilities
Ability to interact with a wide variety of customers in various countries
Has a hands on approach
Interpersonal skills
Oral & written communication at all levels
English Fluent
Other Asia languages a plus
Willing to work in aggressive volatile environment

You Must Have

Minimum of 3 years' experience in a Customer Services environment, preferably with Product order Management expertise
Graduate
Experience working in a multi discipline team

Knowledge

Understands how different functions within his/her own organization interrelate to each other
Understands and is familiar with the Honeywell values
Understands the importance of health and safety in the workplace
Knowledge of Siebel/ SAP/ePSF/Oracle
Good experience in Excel/Macro/VBA is required

Additional Information:

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JOB ID:HRD222835

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Category:Customer Experience

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Location:56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India