am / dm wfm - Mumbai, India - WNS

Wfm Executive-ho

4 days ago

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, · Managing and allocation of assignments to team member and · respective stake holder for all Nodal and Regulatory complaints efficiently, · monitoring real-time adherence to schedules, · ana ...

Wfm Executive

1 week ago

Greeting from Brocus IT solutions Pvt Ltd · Position: WFM (executive /SR. executive ) · **Roles and Responsibilities**: · - Responsible for design and implementation of scheduling, capacity planning and reporting to support contact center locations. · - Build, develop and lead Re ...

Scheduler - WFM (Sr Analyst)

1 day ago

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold con ...

Workforce Scheduler

1 week ago

**Summary of Primary Job Responsibilities**: · - To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring su ...

Workforce Scheduler

1 week ago

**Summary of Primary Job Responsibilities**: · - To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring su ...

Workforce Scheduler

1 week ago

**Workforce Scheduler**: · - Req ID#: Mumbai, AP, IN, 400072**Workforce Scheduler**: · - Operations**Summary of Primary Job Responsibilities**: · - To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, v ...

Work Force Managment

1 day ago

Greetings from The Curious staffing · we are currently recruiting for the multiple profiles in the Mumbai location, in WFM (Work Force Management) · Such as · - RTA · Salary up to -4.5 LPA · - MIS Executive · Salary up to -4.5 LPA · - WFM Scheduler · Salary up to - 6.5LPA · (On p ...

Mis Executive

1 week ago

Roles and Responsibilities: · - Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet t ...

Mis Executive

1 week ago

Roles and Responsibilities: · - Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet t ...

Supervisor, Controls

5 days ago

**Customer Service/Support** · **Location** · - Mumbai, India*** · Job Title: · Supervisor, Controls & Compliance · **Job Description**: · Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. W ...

Training Executive

1 week ago

Training Officer / Manager · Location: Mumbai · We are looking for an experienced Training and Development Officer to device our organisational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suit ...

Customer Care Executive

4 days ago

**Job Title**: Customer Service Representative - 3G (UK Shift) · **Location**: Malad, Mindspace · **Salary upto**: Rs.32,000 per annum · **Shift**: UK Shift (12:20 PM to 12:50 AM) in between 9.5 hrs Shift · **Key Responsibilities**: · **Customer Service Excellence**: Provide exce ...

Production Support

4 days ago

**Responsibilities**: · - CHANGE MANAGEMENT: · I. Run Stabilization and Optimization: · 1. Ensure maintenance of Standard Operating Procedure (SOPs) section-wise(imports / Exports / product Transverse / Support SOPs) and inform the Head - Organization and Support · 2. Propose enh ...

Customer Care Administrator

4 days ago

CCD - Customer Care · - Mumbai, India · - Cathay Pacific · - Application Deadline · 30 Apr 2023 · Company Description · Let your passion fly We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to ...

Workforce Planner

5 days ago

Key ResponsibilitiesKey Responsibilities · - Plan and manage on a daily basis the work schedules for Inbound Voice and Chat Team · - Have access to and manage Time Sheets · - Track Log-In, Log-Out time, Break Times, Training Times · - Managing vacations, unscheduled leaves/absenc ...

IT Help Desk Support

5 days ago

An **IT Help Desk Technician **is responsible for providing technical support and assistance. Must have knowledge of Networking, BPO Software, CRM, WFM, Domains, and Call Center Dialers. · **Roles and Responsibilities** · Experience with Workforce Management software (performance ...

IT Help Desk Support

4 days ago

An **IT Help Desk Technician **is responsible for providing technical support and assistance. Must have knowledge of Networking, BPO Software, CRM, WFM, Domains, and Call Center Dialers. · **Roles and Responsibilities** · Experience with Workforce Management software (performance ...

Presales Engineer_WFM

1 day ago

Scope and Responsibility: · The Solutions Consultant will play a key role in the sales process, providing specialist support to the India sales team. This role incorporates the following activities: · Work with our prospects and customers to enhance business processes through th ...

Manager Workforce Management

4 hours ago

Job Purpose · The Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity plan ...

Workforce Analyst

1 day ago

Pls send your responses to "". · The Role & Responsibilities: An exciting opportunity has arisen for a Real Time Analyst WFM within the existing Resource Planning Team. In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correc ...