Customer Support Executive - Ahmedabad, Gujarat, India - Just Dogs Spalons Pvt Ltd
Description
JOB DESCRIPTION - CUSTOMER SUPPORT EXECUTIVEKey Responsibilities:
Inbound Customer Support:
- Address customer concerns, resolve issues, and escalate complex cases to the appropriate team if needed.
- Maintain a high level of product knowledge to offer effective support.
Outbound Sales Calls:
- Proactively reach out to potential customers to promote our products and services.
- Inform them about upcoming events or offers.
3 Spa Booking Assistance:
- Help customers schedule spa appointments, taking into account their preferred dates and times.
- Provide information about available spa services and packages, ensuring a seamless booking process.
Online Order Issue Resolution:
- Investigate and resolve any issues related to online orders, such as delivery problems, payment processing, or product defects.
Communication Skills:
- Communicate effectively in a friendly and professional manner, ensuring customers feel valued and heard.
- Provide clear and concise instructions and information to customers.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in customer support or sales roles, preferably in a ecommerce/hospitality/aielines or spa industry.
- Excellent communication skills in English (additional language proficiency may be beneficial).
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using customer support software and CRM systems.
- Ability to work independently and as part of a team.
- Strong problemsolving and multitasking abilities
Salary:
₹20, ₹35,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Work Location:
In person
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