Customer Support Associate - Mumbai, India - fork media
Description
Customer Service Associate Responsibilities:
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Job Types:
Full-time, Regular / Permanent
Salary:
₹18, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- Customer support: 1 year (preferred)
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