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    Vice President Operations - Noida, India - QX Global Group

    QX Global Group
    QX Global Group Noida, India

    5 days ago

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    Description

    Job Description:

    • Establishes, implements, and communicates the strategic direction of the organization's operations division
    • Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
    • Collaborates with other divisions and departments to carry out the organization's goals and objectives
    • Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
    • Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision
    • Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
    • Presents periodic performance reports and metrics to the chief executive officer/Sr VP and other leadership.
    • Maintains knowledge of emerging technologies and trends in operations management.

    Team Management:

    • Lead AVPs, Managers and Team Leaders and manage all Recruitment, compliance, back office service capabilities
    • Define clear performance goals and objectives for the team
    • Support and collaborate with direct reports, who are responsible for hiring, performance management and career development for their respective team/s
    • Provide leadership and inspiration to direct reports and their teams
    • Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points.

    Client Relationships:

    • Build and drive Strategic Account Plan to meet account and organizational goals
    • Serve as subject matter expert to current and prospective clients throughout the sales process.
    • Partner with internal teams and client leaders to ensure successful implementation of new clients.
    • Showcase an extremely high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders
    • Employ a clear understanding of the Master Service Agreement and the formal and/or informal agreements, including the Statement of Work
    • Lead monthly, quarterly and yearly reviews as needed in partnership with SMD/s and TL/s.

    Operational Excellence:

    • Accountable for P&L management
    • Manage the budget and ensures systems are in place to track expenses, oversee budgeting process with SMDs
    • Drive standardization and consistency of processes and procedures
    • Ensure our service is measured, including surveys, meetings and that needs of the account are clearly communicated.
    • Participate, communicate and collaborate in company-wide initiatives.
    • Manage team resources to ensure operational effectiveness.
    • Additional duties as assigned.

    Required Skill set:

    • Bachelor's Degree a must
    • Proven experience in US Recruitment including minimum 4 to 5 years in upper management required.
    • Must have managed team size of min people.
    • Excellent verbal and written communication skills
    • Strong supervisory and leadership skills
    • Extensive knowledge of the principles, procedures, and best practices in the US Recruitment Operations
    • Excellent organizational skills and attention to detail

    Location - Mumbai/Noida

    Shift timing - US Shift

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