Customer Delight Executive/officer - Thane, India - Client by Synergy Resource Solutions

Client by Synergy Resource Solutions

Verified Company

Thane, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.

Our client is a world leader in cord blood banking. Our client in India is the only cord blood bank in the country that is actively involved in both Private & Public cord blood banking, clinical trials & Therapeutics Application.

Job Position - Customer Delight Executive/Officer

Experience: 0 - 2 Years

Department:
Sales

Qualification - Graduate

CTC - Best in industry

Location - Cental Mumbai

Job Timings -9am to 6pm

Working days - 6 days (Monday to Saturday)

Job description

Functional Skills and Capabilities

Behavioral

Good Communication skills-(English mandatory)

Excellent Interpersonal skill

Positive Attitude

Functional

Good knowledge about Stem Cell Banking

Well acquainted with hospital policies/protocols

Key Responsibilities

-To explore the possibilities of having hospital / clinic/ gynecologist tie-ups.

-To meet and discuss with Gynecologists on the latest stem cell development.

-Generating leads through hospitals/clinics.

- Giving a presentation to the expecting parents.

-Responsible for opening counseling sessions.

-Responsible for enrolments and payment collections.

-Ensuring to place the marketing material at the clinic.

-Conduct and participate in the hospital activities like ANC and Baby Shower.

-Ensuring completion of client enrolment, payment collection, client agreement signing, generating SAR and ensuring smooth sample collection and dispatch to the lab.

-Responsible for good conversation from lead to presentation (30%) and from presentation to enrolment (50%).

-Updating leads/presentations/enrolments in the system on a daily basis.

-To ensure that there is no missed collection or cancellation of enrolment or any complaints by the clients

-To do regular follow-ups for the prospects.

-Responsible for getting Google reviews and client & doctor testimonials.

-To qualify for the special incentives and the contest rolled by the company.

-Ensuring to follow the company protocols and systems.

-Reporting to Regional Sales Manager or Territory Manager or respective ASM or General Manager.

Job Types:
Full-time, Permanent, Fresher

Salary:
₹25, ₹33,000.00 per month

Schedule: