Exec, Client Care Ctr Sales - Mumbai, India - Standard Chartered

Standard Chartered

Verified Company

Mumbai, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job:
Retail Banking

Primary Location:
Asia-India-Mumbai

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 09/Aug/2023, 10:37:39 PM

Unposting Date: 17/Aug/2023, 5:59:00 PM

The Role Responsibilities

Strategy

Achieve personal sales target.
Segment focus, customer focus needsbased selling.
Convince Client (Telephone Non face to face ) for Asset, liability and Wealth products.
Assist in implementation of Promotions and below the line activities in conjunction with the Regional Plan for new acquisition of customers.
Derive insights to Competitor Sales activities and effectively counter the efforts.

Business

Achieving assigned full year objectives as per annual P3 document.
Achieve budget Sales target and FLIP qualification.

Processes

Ensure adherence to all internal and external regulations.
To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.

Risk Management

Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct.
Effectively identify, escalate, mitigate and resolve risk and compliance matters.
Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed and misconduct appropriately dealt with.
To be at the forefront of building a culture of good governance and establish a good risk and control climate by closely monitoring issues such as compliance breaches, risk limit breaches, internal control failures etc. identified through periodic selfassessments, through internal audits or supervisory comments and lead the teams to put in place appropriate and timely remediation plans.

Governance

To track and manage all loose revert items related to Business Banking.
Conduct CDD, MLP and TCF diligently.

Zero tolerance

Fraud, Misselling.
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements.
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager To ensure Timely completion of E learning for the team Others.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank's

Conduct Principles:
[Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Graduate. MBA's will be preferred.
Sales experience of 3 years in Retail banking Industry / NBFC.
AMFI, IRDA (any other relevant certification) certification will be preferred.

Role Specific Technical Competencies

Strong communication skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
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Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
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Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
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Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial