Customer Support Executive - Nashik, India - Educe Solutions Pvt Ltd

Educe Solutions Pvt Ltd

Verified Company

Nashik, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Job description

Roles and Responsibilities

Understanding the products and services provided by the company
Analyzing and reporting product malfunctions.
Resolving the customer complaints and queries
Providing detailed information to the customers.
Inform Customers about new features and functionalities
Followup with customers to ensure their technical issues are resolved
Ensuring complete information is recorded and maintaining records of each of phone call for future reference.
Update our internal databases with information about technical issues and useful discussions with customers
Offering exceptional customer service and satisfaction.
Following with the customers for any further information.
Taking feedback from the customers.
Contributing the work to the company's knowledge base.
Maintaining a healthy relationship with the clients.
Adhering to the company's rules and regulations.
A bachelor's degree in BCA, B.Sc (Computers) BCOM or BA
freshers or
1 year Experience a related field.
Multitasking abilities.
A Customer Oriented individual. Resolving complaints from unhappy customers.
Excellent interpersonal and written and oral communication skills. Patience when handling tough cases.
Excellent phone etiquette and active listening abilities.
Ability to work with a team.
Ability to meet the deadlines and prioritize the tasks
Good Computer Skills.
Knowledge of conflict resolution techniques is preferable.

Role Category:
Customer Success

Education

UG:
B.Com in Any Specialization, BCA in Computers, B.Sc in Computers

Key Skills

Job Types:
Full-time, Regular / Permanent, Fresher

Pay:
₹125, ₹150,000.00 per year

Schedule:

Ability to commute/relocate:

Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

Language:

Data Entry Operator/computer Operator