Desktop Support L1 - Gurugram, Haryana, India - Iron Systems

Iron Systems

Verified Company

Gurugram, Haryana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Date Posted:

2/22/2024

Job Function:

IT Support

Location:

Gurugram HR
IND

Offered Salary:

Competitive

Job Summary:

As a Techforce Analyst you will analyze, troubleshoot and resolve incidents. The incidents and requests will vary from desktop to infrastructure related issues. This will involve performing on-site analysis and resolution of hardware and software problems.

You will be providing outstanding IT customer service while being the day-to-day contact point between internal customers, management and vendors.

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Required Skills/Experience:

Experience collaborating with various teams in a serviceoriented environment with a strong customer success focus
Experience troubleshooting issues, researching solutions, and problemsolving
Ability to learn and adapt quickly to new technologies and business requirements in a fastpaced, dynamic global environment
Ability to leverage attentive listening to understand the needs of the customer and empathize with them

Bonus Skills/Experience:

Experience supporting various operating systems in an enterprise environment to include: macOS, Windows 10, Linux Ubuntu, iOS, and Android
Experience supporting various hardware in an enterprise environment to include: laptops (Apple, Dell, and HP), desktops (Apple and HP), corporateowned mobile devices (IOS/Android) along with standard peripherals, and hardware provisioning/imaging
Experience supporting and troubleshooting corporate networks and remote user environment with LAN, WAN, and VPN implementations globally.
Experience supporting and troubleshooting Active Directory related issues
Experience with endpoint security tools (antivirus/antispaM/Firewall/patching/twofactor authentication) Experience supporting conferencing solutions (Audio/Visual) Adherence to security policies and corporate best practices.
Contribute to ensuring content accuracy and updating internal and customer support documentation as needed