Collections Associate - Gurgaon, India - Updraft

Updraft
Updraft
Verified Company
Gurgaon, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Who are we?
Updraft is an award-winning, FCA-authorised, high-growth fintech.

Our vision is to revolutionise the way people spend and think about money, by automating the day-to-day decisions involved in managing money and mainstream borrowings like credit cards, overdrafts and other loans.

We are building a complete personal financial service on mobile that provides;

  • A 360degree spending view across all your financial accounts (using Open banking).
  • A free credit report with tips and guidance to help improve your credit score.
  • Personalised financial planning using a proprietary mix of automated algorithms and manual advice.
  • Intelligent lending products to help reduce the cost of credit. Saving products that help users automate their savings.
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Who are we looking for?
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Key Attributes

  • Deal with Debt Management companies and insolvency practitioners
  • Managing daytoday relationships with Debt Collection Agencies.
  • Direct Debit mandates new/changes.
  • Working on any failed payment posts
  • Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues
  • Handle Borrower dissatisfaction in an appropriate and professional manner and adhere to our internal complaints/escalation process

Requirements:


  • A minimum of 2 years experience in Collections and/or Unsecured Lending (Overdrafts, Credit Cards, Personal Loans).
  • Previous experience in CRM would be beneficial but not essential.
  • Exceptional ability to communicate with customers to negotiate debt payment plans.
  • Excellent verbal and written communication skills with a professional and customercentric approach
  • Experienced in delivering against targets and working to achieve all SLAs and KPIs consistently
  • Working on UK bank holidays.
  • Working on Saturdays, along with the rest of the team based in the UK
  • Equivalent degree from a reputed college.
  • Awareness of compliance and financial regulation.
  • Working hours will be in sync with the London HQ.

Benefits

  • Competitive salary based on experience
  • An annual performance bonus
  • Tech gear for you to perform your duties more efficiently
  • Additional allowances available
  • 18 days of paid annual leave.
  • Ability to carry forward up to 5 holidays to the next year
  • Public holidays according to the Indian bank holiday calendar (excluding the ones co insiding with the UK calendar)
  • Training allowance to help you achieve your career goals
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