Customer Support Executive - Surendranagar, India - Flavaroma Flavours & Fragrances Pvt Ltd
1 week ago
Description
Job Title:
Customer Support Executive
Location:
Surendranagar
Company Description:
Flavaroma is a renowned industry leader in the production of high-quality Flavours, Fragrances, and Natural Essential Oils. Committed to excellence and customer satisfaction, we have established a global presence in the market.
As part of our expansion, we are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive in Surendranagar.
This role offers the opportunity to work with premium products and play a key role in ensuring customer satisfaction and retention.
Key Responsibilities:
- Respond promptly and professionally to customer questions, concerns, and complaints, striving to exceed their expectations.
- Identify and troubleshoot customer issues, providing accurate and timely resolutions or escalating complex issues to the appropriate teams.
- Build strong relationships with customers by understanding their needs and offering personalized solutions and recommendations.
- Process orders, returns, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures.
- Collaborate with internal teams such as sales, operations, and product development to address customer needs and improve service delivery.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Proactively follow up with customers to ensure satisfaction and gather feedback to identify areas for improvement.
- Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
Job Types:
Full-time, Permanent, Fresher
Salary:
₹9, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Weekend only
Supplemental pay types:
- Performance bonus
Education:
- Diploma (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Surendranagar, Gujarat (required)
Ability to Relocate:
- Surendranagar, Gujarat: Relocate before starting work (required)
Work Location:
In person
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