Deskside Technician - Noida, India - Stefanini, Inc

Stefanini, Inc

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Who we are

What will you do?

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.

IMAC Support

IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work oncall and other afterhours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

What do you need to succeed?

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform indepth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with mínimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapidresponse user support
Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

What you'll get

Work with brilliant minds, often within a global capacity.
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Provides a single point of contact for the Syniverse end users to receive support and maintenance for escalated concerns within the organizations end user computing environment.

This includes issuing, troubleshooting and maintaining all hardware and equipment (laptops, printers, audio/visual conferencing equipment, and mobile devices) to ensure optimal performance.