Collections Associate - Gurgaon, India - Moody's

Moody's

Verified Company

Gurgaon, India

3 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Record accurate details of disputes and queries that arise from collection calls for referral to the relevant internal departments and follow up as needed.
Collect Withholding Tax Certificates to close out the partially open invoices
Send Dunning letters
Investigate all credit items from the assigned portfolio and submit to the relevant department
Maintain accurate records in internal collections system of all communication with clients
Support internal adjustment process
Mentor New Hires or Bottom Performers
Take team level initiatives to help drive and track KPIs
Attend regular meetings with line manager to discuss assigned portfolio.
Escalate difficult collections to line manager

Qualifications:

Must be a French Language Expert
2 years of Experience in B2B Collections, preferable within a financial / corporate environment
Customer Services driven.
Willing to take ownership and pride in the process and the team's deliverables, and motivated to provide a high level of service
Strong interpersonal skills; ability to work well within a team atmosphere as a supportive, helpful team member
Capable of managing and prioritizing high workload volumes
Languages
Fluency in English is essential
Fluency in another European language would be advantageous

Finance (FIN)

Moody's is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.