Technician - Customer Support in Hvac & - Bengaluru, India - sanpar industries

Description

• Obtain the ICD with the details of the customer
• Visit the customer site and inform the customer on the requirements for installation
• Install and commission the products at the customer site
• Explain and train the customer to operate the product
• Prepare and send the installation and commissioning report to the superior
• Document all Maintenance/Repair and manage equipment's records

• Schedule the routine and periodic maintenance to minimize downtime and stoppage in the customer site
• Communicate the spares requirement for free replacement to the superior
• Ensure the spares required are available

• Visit the customer site within the set timelines
• Troubleshoot and identify the problem in the system
• Inform the customer and the superior about the problem

• Meet the set targets for ASC and spare part sales for the region consistently
• Establish contact and develop relationship with the customers
• Interact with customer and understand the need of the customer
• Explain the benefits of ASC to the customer
• Consult the superior on the commercial terms
• Negotiate with the customer on the price and timelines
• Provide the information on the customer, the customer requirement and commercial terms to the Customer Service team in the Corporate for preparing the proposal
• Followup with the customer for closure on the proposal
• Followup with the customer on pending payments
• Followup with the transporters for delivery of materials required for service
• Update the status of proposals, customer interactions, meetings in the system
• Collate feedback from customers on product features, quality, customer needs etc. to enable the Technical department to improve and develop new products
• Inform the superior about the customer's expansion plans

• Day shift

• Diploma (preferred)

• Service in HVAC & Refrigeration: 4 years (preferred)