Voice and Accent Trainer - Pune, Maharashtra, India - Genesis HR Services
Description
Role- Voice and Accent Trainer
- Pune
Rotational Shifts
Required skill set:
- Bachelor's degree in any stream.
- Fluency of language with prior engagement with Telecom Customers.
- Excellent communication (verbal and written) in English
- Ability to coach multiple agents and batches
- Excellent interpersonal skills Strong work ethic and ability to work with mínimal supervision.
Pre training - Conduct Training Needs Identification (TNI) and enable the necessary training intervention
Training Batch
- Communicate training progress daily/weekly to internal stakeholders. Keep batch engaged
Post Training
- Accredit associates before moving a resource into production (new joiner & existing associate).
Work closely with support teams (Quality & Ops) to improve training processes and identify areas for improvement.
Reporting - Ensure all Training data like batch files, Batch Roster, Training & other schedules are maintained
Knowledge Management
- Stay uptodate with product knowledge to make effective recommendations for improved performance as well as to identify product training needs for new product launches/changes
Work with recruiting, Supplier Facility trainers and leaders to ensure effective testing, screening and onboarding practices are in place
Job Types:
Full-time, Permanent
Salary:
Up to ₹900,000.00 per year
Benefits:
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Education:
- Bachelor's (required)
Experience:
- Customer support: 4 years (required)
- Training & development: 1 year (preferred)
Work Location:
In person
Speak with the employer
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