- Customize and configure ServiceNow modules including ITSM, CSM or any additional OOTB or custom applications to meet specific business requirements.
- Configure and maintain integrations between ServiceNow and other systems.
- Ensure the user experience is highly engaging and intuitive to use.
- Enhance and extend ServiceNow functionalities through Scripting, Flows, and API.
- Develop and maintain ServiceNow applications, modules, and dashboards.
- Create and maintain comprehensive technical documentation for configurations and customizations.
- Perform day-to-day support, administration, and maintenance of the ServiceNow platform.
- Collaborate with business analysts and other developers to clarify requirements and identify ways to simplify user experience.
- Monitor health, usage, and overall compliance with ServiceNow.
- Perform installation and testing of ServiceNow upgrades and new releases.
- Participate in daily standup meetings, regular sprint planning and review meetings.
- with ServiceNow development, such as scripting, workflows, and integrations.
- with Quebec or higher release of ServiceNow and latest features.
- problem-solving and analytical abilities.
- Certified System Administrator,
- Application Developer,
- Implementation Specialist in ITSM and/or CSM
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Manager of Managed Services
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Managed Services Internship
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Information Technology Services Manager - Gurugram, India - Teleperformance
Description
Interested folks can drop a text at "".
Work Location: Work from Home
Job Description
We are looking for a qualified ServiceNow Senior Developer with experience in implementing a minimum of 2 modules including IT Service Management (ITSM) and/or Customer Service Management (CSM) to join our global digital transformation team.
Essential job duties:
Educational Qualifications and Other Requirements:
A degree holder in business or computer science or equivalent experience.
4-10 years of ServiceNow development focusing on ITSM and/or CSM modules.
Effective writing skills with the ability to document application configurations, system design, and architecture.
Experience working with Agile Project Teams
Strong analytical skills with the ability to extensively analyze business processes and workflows.
Familiarity with JavaScript, AJAX, CSS, HTML and XML
Fluent English is a requirement.
Ability to engage cross-functional teams globally.
Useful Certifications
ServiceNow Certifications:
ITIIL v3 or ITIL v4
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