Customer Support Sales and Service Intern - Tamil Nadu, India - MTAB Technology Center P Ltd
Description
This is a remote position.Job Description:
This task involves managing customer complaints, service requests, and tickets through Zoho Desk.
Roles and Responsibilities:
- Register customer complaints and service requests in Zoho Desk and ensure that they are assigned to the relevant teams.
- Raise tickets and send quotations to customers as required.
- Acknowledge service requests and update the status of the customer in Zoho Desk.
- Record all details in the ticket, including customer information, complaint details, and any actions taken to resolve the issue.
- Send service completed acknowledgment mail to customers after their complaint or service request has been resolved.
- Close tickets in Zoho Desk once the complaint or service request has been resolved.
Qualification:
Any Graduate Shift Timing: 1.00 pm - 6.00pm
Hiring Process:
Steps Process Timeline
Step 1 Job Postings on our Career page Tuesday
Step 2 Call for Registration and Enrollment Wednesday
Step 3 Initiating Portfolio Submissions Thursday
Step 4 Evaluation Process ends on Abhyaz platform Friday
Step 5 Interview & Job offer Friday
Step 6 Onboard - Accept our Job Offer and onboard Monday
Do follow us on Linkedin / Twitter / Facebook / Instagram
Benefits:
Benefits:
- Internship Completion Certificate
- Practical experience in the Edu-Tech Industry
- Remote work opportunity / Week work opportunity
- Handson experience using Abhyaz Platform & Zoho Application
- Online Portfolio building
- Terms & Conditions apply
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