Front Desk Receptionist - Mumbai, India - Excellas Clinics Pvt Ltd

Excellas Clinics Pvt Ltd

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Front Desk Receptionist

Job Type:
Full-time/Part-time

Full Job Description

As the first point of contact in the clinic, she will set the tone for our patient journey within the clinic, as such we expect that she will enter every interaction with respect and dignity by providing every patient with clear, detailed, and timely care.

Receptionist main responsibilities will include checking patients in for exams, booking follow-up studies as required, coordinating patients for multiple exams, ensuring that all front desk responsibilities are completed, all while ensuring a smooth patient and clinic flow.

Duties and Responsibilities:

Selfmotivated. Ability to work as a team member or independently.
Ability to work in a fastpaced/highstress environment
To remain wellgroomed as per company policy.
Handling telephonic inquiries of the patients and keeping a record of the same.
Notifies appropriate department of patient arrival. Managing the patients waiting time in peak hours.
Greeting and welcoming the patients/guests/consultants both voice and faceto face.
Assisting patients to fillup the registration form and then registering patients in Software.
Collecting payments and generating receipts for the patients.
Booking new and followup appointments of the patients online and directly in Software
Calling patients, who missed their first and followup appointments for the next appointment and reason for missing the same.
Appointment booking and follow ups for OPD patients.
Scheduling appointments of the patients in a way which helps in minimising patient waiting time in the system.
Maintain confidentiality of all doctor, staff, and patient information.
Handling Petty Cash and keeping track of pending bills payment
Billing for the clients and closure of account on daily basis before leaving
Constant communication with Diagnostic other department staff.
Any other duties deemed necessary by Management or Reception Manager.
Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
Following the patient flow as per standards and coordinating the same with other roles in the center.
Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices)
Monitoring the hygiene level of water counters, washrooms and informing to the housekeeping team.
Unpack and distribute daily courier bags.
Encouraging clients to fill up the OPD & Health Check feedback forms and collecting the same from the clients.
Maintaining the IN & OUT appointment timings and end of the month preparing reports sending it to manager.
Rescheduling of the OPD or Health Check appointments
Daily reports sending it to all concern members

Shift Time:

Day shift
Morning shift
Rotational shift

Experience:

Technical support: 2 years (required)
Total work: 2 years (preferred)
Customer service: 2 years (preferred)

Language:

Hindi/Marathi (preferred)
English (preferred)

Salary:
₹7, ₹12,000.00 per month

Schedule:

Day shift
Morning shift
Rotational shift

Supplemental pay types:

Overtime pay
Performance bonus

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 2 years (preferred)
- working at Diagnostic center: 1 year (preferred)

Work Location:
In person

Expected Start Date: 07/11/2023