Sales Call Quality Checker - Calicut, India - Chec Knowledge Hub Pvt Ltd

Chec Knowledge Hub Pvt Ltd
Chec Knowledge Hub Pvt Ltd
Verified Company
Calicut, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
1) Listen to recorded customer calls to assess the quality of interactions.

2)Evaluate calls based on predetermined criteria, including accuracy, professionalism, empathy, resolution, and compliance with company policies.

3)Identify areas of improvement and provide clear and actionable feedback.

4)Collaborate with team leads and managers to develop targeted coaching plans for individual representatives to enhance their communication and problem-solving skills.

5)Maintain accurate and organized documentation of call evaluations, feedback, and improvement plans.

6)Generate regular reports highlighting trends, areas of concern, and improvement recommendations to senior management

  • Females Preferred

Salary:
₹15, ₹17,000.00 per month


Shift:

  • Day shift

Experience:

- total work: 2 years (preferred)


Ability to Commute:

  • Calicut, Kerala (required)

Ability to Relocate:

  • Calicut, Kerala: Relocate before starting work (required)

Work Location:
In person


Speak with the employer
Expected Start Date: 21/02/2024
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