Junior Salesforce Administrator Ii - Hyderabad, India - Phenom People

Phenom People

Verified Company

Hyderabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Job Requirements

Job Title:
Junior Salesforce Administrator (
EMEA)

Company:
Phenom

Location:
Hyderabad, India

Job Summary:

As a Junior Salesforce Administrator, you will play a crucial role in supporting and maintaining our Salesforce platform.

You will collaborate with cross-functional teams to gather requirements, configure Salesforce, and ensure the system meets the needs of our organization.

This is an excellent opportunity for a motivated individual with a strong interest in Salesforce administration and a desire to develop their skills in a dynamic and fast-paced environment.

You will play a crucial part in ensuring an exceptional user experience, addressing support tickets, and prioritizing user satisfaction. We are looking for someone with a strong understanding of Salesforce and a passion for continuous learning.

As a Junior Salesforce Administrator, you will have the opportunity to work with a diverse team and adapt to evolving business processes to deliver efficient technical solutions.

Key Responsibilities
This is a varied business facing role, with the following responsibilities:

Manage user and license settings, including new user setup/deactivation, roles, profiles, permissions, and public groups.
Provide support to users through ticket management, addressing and resolving issues promptly.
Identify and gather requirements from users and stakeholders to understand their needs and challenges.
Implement Salesforce configuration changes, such as flow automation, fields, page layouts, record types, custom settings, dashboards, and reports.
Perform data migration tasks using tools like Data Loader and Workbench for large data sets.
Configure objects, fields, relationships, workflows, schema, and security models based on design specifications.
Utilize Dynamic Apex to access sObjects, retrieve field information, create visualforce components, and execute SOQL, SOSL, and DML queries.
Design reports and dashboards using advanced techniques like dynamic filtering, summary formulas, change calculations, rowlevel formulas, and conditional formatting.
Provide firstline support to users in various departments (Marketing, Sales, Operations, and Service) and ensure timely resolution of problems and issues.
Conduct system administration tasks, including testing, configuration, data loading, and data cleaning.
Maintain and enhance existing documentation and training materials.
Demonstrate excellent written and verbal communication skills with strong attention to detail.
Collaborate effectively within a team and work independently when required.
Knowledge and experience with Salesforce CPQ and FinancialForce are considered assets.
Experience working for a SaaS company is considered an advantage.
Perform other related tasks as assigned by the team lead or supervisor/manager.

**Work Experience

Qualifications And Background

Salesforce product knowledge and 1+ years handson administration experience with Sales Cloud or Service Cloud
Trailhead Badges/Super Badges
Certified Salesforce Administrator
Bachelor's or professional qualification
Any other Salesforce certifications such as Developer 1 would be an asset
Knowledge of lightning component and/or Field Service Lightning, Salesforce Experience Cloud, CPQ, JIRA, Slack and Pardot an asset

**Benefits

Knowledge, Skills, And Abilities

A proactive attitude to platform enhancements
A desire to implement best practice solutions
Available and responsive to questions
Excellent relationshipbuilding skills and ability to liaise with stakeholders
Gathering requirements and proposing technical solutions
Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
Demonstrates enthusiasm towards continued personal/professional development
Demonstrates enthusiasm for the Salesforce environment
Willing to work UK business hours

LI-CG