Backend Executive - Mumbai, India - WideCare Private Limited

Description

• Experience 1 to 2 years

• Service centers, electronics goods, consumer durable service centers, electronic goods customer service, customer support etc.

• Rs per month fixed

• ASAP

• Complaint registration with brand customer care and follow up from start to end for proper closure of the claim case
• Coordination with customers and service centres for appointments, repairs estimates, complaints resolution and follow up with service centres for GST/IGST invoices
• Coordination with customers and local electricians for fan installation and air cooler demo appointments, negotiations with local electricians and coordination for their payments.
• Timely status update of each opened / In process / closed claim case on excel/google sheet where ever required.
• To prepare certificates using Admin and B2B Panels as per sales data received from different sources like voucher activation details, excel file, Google sheet etc. and to download certificates from Admin panel and share it with respective sellers.
• To arrange pickups (Reverse + Forward) from sellers, customers, clients in coordination with logistics partners
• To handle backend operations, data management, data analysis as per Organisation's requirements
• To handle Widecare' call centre operations
• To receive all incoming calls on support number +91XXXXXXXXXX and Symphony customer care number Outgoing calls to customers using number In case of customer care executive's absence)
• To keep track of missed calls and voice mails on My Operator's panel (WideCare + Symphony) and coordinate with those customers and calling back the missed call customers

• Flexible shift
• Monday to Friday

• Jogeshwari, Mumbai , Maharashtra: Reliably commute or planning to relocate before starting work (required)