Customer Service Representative - Andheri, Mumbai, Maharashtra, India - Maverick Dreams

Description

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other team members based on trust and reliability.
• Listen and respond to the customer's needs and concerns
• Handle returns or complaints
• Cold calling to arrange meetings with potential customers to prospect for new business
• Conducting promotional activities/micro marketing activities to generate customer information and follow up on such leads
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Drive sales from current list of customers
• Develop a rapport with clients to know of upcoming opportunities
• Manage Key accounts for the company and mine them for greater share of spends

• Any person either a BMS/ BCom degree must be selfmotivated, driven and with good academic records.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
• Skill(s) required: MS-Office, MS-PowerPoint, MS-Excel and English Proficiency (Spoken) and English Proficiency (Written)
• Able to professionally and confidently communicate with C-Level Executives
• Some cold calling experience; sales experience, or related sales experience; knowledge of sales process from initiation to close
• Ability to work independently or as an active member of a team
• The ability to handle pressure and meet deadlines
• Excellent time management
• Industry: Retail or any other related to our business or lifestyle products
• A decent understanding of Pop-Culture Characters

• Flexible schedule

• Day shift

• Performance bonus

• Andheri east mumbai, Mumbai , Maharashtra: Reliably commute or planning to relocate before starting work (required)

• Bachelor's (required)

• Customer service: 1 year (preferred)

• English (required)