Customer Service - Pune, India - C.H. Robinson

C.H. Robinson

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

The Senior Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for complex and strategic accounts.

They are a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Understand and input applicable financial components of shipments to generate correct billing for customers
Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing prealerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Provide complex quotes based on needs of network
Coach and train others on pricing strategies
Provides track and trace service to customers and generates shipment documents
Ensure a highlevel of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

Builds great relationships with customers, responding timely and following up on issue resolution
Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
Lead by example when it comes to customer outreach, retention, and expansion
Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
Work effectively in a team environment and collaborate crossfunctionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
Monitor customer shipments trends and its impact to our processes and operations

Other Activities:

Ensure customer SOPs are maintained and adhered to
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Provide support to Sales Executives and Account Managers for customer reporting
Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

Minimum 35 years of Global Forwarding industry experience
Advanced proficiency in Microsoft Office Suite of programs
Site Specific: Fluent in English (written and verbal)

Preferred:

Associate's or bachelor's degree from an accredited college or university
Knowledge or coursework in Supply Chain, Logistics, or International Business
Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
Strong prioritization, multitasking skills, and high level of flexibility as priorities and needs change daily
Proactive, ambitious, hardworking, and analytical mindset
Excellent written and oral communication skills
Ability to work in a fastpaced and deadlinedriven office environment
Proven track record of dealing with customers and being client focused
High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and mínimal unbillable charges
Site Specific: Fluent in the local language
Site Specific: Ability to speak multiple European languages
Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
Values a diverse and inclusive work environment

Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including:

Group Mediclaim Policy (GMC)
Group Personal Accident (GPA) policy
Covid19 related coverage and reimbursement
Employee State Insurance Corporation (ESIC)
Group Term Life (GTL) Insurance Plan for employees
Employee Stock Purchase Plan (ESPP)
Investment Declaration & Flexi Benefit Plan
Variable Pay based on position
Flexible work arrangements
Paid Privilege, Casual and Sick Leaves
Paid Maternity & Paternity Leaves
Paid Compassionate Leaves
Paid Public Holidays
Paid time off to vote
Reward & Recognition Program
Wedding Allowance
Special Mobility Assistance
Employee Wellness Initiatives
Plus a broad range of career development, networking, and teambuilding opportunities

Equal Opportunity Statement

Why Do You Belong at C

H Robinson?:
Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex