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Cash and Card Operations Associate with Leading - Bengaluru, India - Skillventory

Skillventory

Verified Company

Bengaluru, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Cash and Card Operations Associate with Leading Investment Bank:

- ₹ Not Disclosed by Recruiter

Roles and Responsibilities

Responsibilities:

Conduct complex enquiries and investigations for problems that frontline contact centre teams cannot resolve.
Provide required audit trail and documentation to support the work performed.
Gather requirements and support the build of tools and processes to enhance the work of the C&C team
Liaise with Development & other Operations teams to coordinate the C&C Ops journeys.
Analyse current performance of the team and publish statistics and reports.
Support and deliver training material for Contact Center and Ops teams.
Create and update playbooks for C&C Ops Team for new payment products.

Skills:

Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organisation
Knowledge and understanding of cards scheme/network, retail banking platforms
Ideally previous payments experience/knowledge of Visa or MasterCard
Detailed knowledge of Mastercard rules / scheme
Willingness to learn new schemes and rulebooks to support C&C Ops.
Diverse product knowledge, with an ability to develop an understanding of new products
Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
Excellent communication and organizational skills
Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions
Ability to partner and influence across businesses and other support groups
Control focus and mindset at all times, whilst respectively challenging the status quo
Attention to detail whilst being cognizant of materiality levels
A relevant degree, accounting, or financial qualification would be beneficial
Role:_Other
Salary:_ Not Disclosed by Recruiter
Industry:_Financial Services
Department:_Other
Role Category:_Other
Employment Type:_Full Time, Permanent