Cash and Card Operations Associate with Leading - Bengaluru, India - Skillventory

Skillventory
Skillventory
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter


Description

Cash and Card Operations Associate with Leading Investment Bank:

  • From 6 to 10 year(s) of experience
- ₹ Not Disclosed by Recruiter

  • Bangalore/Bengaluruor

Roles and Responsibilities

Responsibilities:


  • Conduct complex enquiries and investigations for problems that frontline contact centre teams cannot resolve.
  • Provide required audit trail and documentation to support the work performed.
  • Gather requirements and support the build of tools and processes to enhance the work of the C&C team
  • Liaise with Development & other Operations teams to coordinate the C&C Ops journeys.
  • Analyse current performance of the team and publish statistics and reports.
  • Support and deliver training material for Contact Center and Ops teams.
  • Create and update playbooks for C&C Ops Team for new payment products.

Skills:


  • Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organisation
  • Knowledge and understanding of cards scheme/network, retail banking platforms
  • Ideally previous payments experience/knowledge of Visa or MasterCard
  • Detailed knowledge of Mastercard rules / scheme
  • Willingness to learn new schemes and rulebooks to support C&C Ops.
  • Diverse product knowledge, with an ability to develop an understanding of new products
  • Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
  • Excellent communication and organizational skills
  • Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions
  • Ability to partner and influence across businesses and other support groups
  • Control focus and mindset at all times, whilst respectively challenging the status quo
  • Attention to detail whilst being cognizant of materiality levels
  • A relevant degree, accounting, or financial qualification would be beneficial
  • Role:_Other
  • Salary:_ Not Disclosed by Recruiter
  • Industry:_Financial Services
  • Department:_Other
  • Role Category:_Other
  • Employment Type:_Full Time, Permanent


  • Key Skills

  • Investment BankingAudit TrailEducation
  • UG:_Graduation Not Required

Company Profile:


SKILLVENTORY

  • RPO
  • Recruiter Name:_Sachin Gandhi
  • Contact Company:_
    SKILLVENTORY
  • Telephone:_
+91-XXXXXXXXXX

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