Optometrist in Titan Eye+ - Kolkata, India - CLEAR SIGHT

Description

JOB
DESCRIPTION-STORE
MANAGER

Title Store Manager Cum Optometrist

Reporting
to Area Operations Manager

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Level City/Zonal Manager

About Titan Eye Plus
With a mission to give India a vision, Titan is India's fastest growing eyewear company. Titan products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About
the
Role
A Store Manager cum Optometrist at Titan acts as an important link between strategy and execution. He/she drives the store towards
achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level
of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area
Activities
expected
to
be
performed
by
a Titan Store
Manager Cum Optometrist***Customer
focus**: **Driving
Net****Promoter
Score** Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and ensuring that
Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring
this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers **Driving
sales
vs.

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

Developing a culture of high sales performance expectations, i.e. Sales Leadership
plan Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level

People Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of company
development training modules

(Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
Evaluating the training needs of store associates and working closely with L&D department to
Control) execute the developmental plan
Understanding the reasons for attrition and taking measures to control it
Monitoring cash reconciliation to ensure there is no mismatch of store funds
**Cash
&

*Inventory

• Ensuring availability of required merchandise and services

Conducting stocktakes regularly
Ensuring the staff at store level has basic understanding of POS System to ensure transactions
management are properly and effectively processed
Performing the necessary quality checks for the new products
Working very closely with other departments till the product reaches the customer and ensuring
the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues

Supervision are resolved
Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
standards

Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
**SOP
adherence
&**
implementation Updating colleagues on business performance, new initiatives and other important issues
Scheduling the teams shift timings to meet the store's business needs and demands
Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Titan standards, regularly cleaning the frames and other
**Store
upkeep
&**
maintenance equipment at the store
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
damage in the store**Personal
attributes
&

*competencies*Minimum qualification: Graduate

Ability to act as a link between strategy and execution
Ability to develop and inspire people to achieve their best
Ability to build rapport and trusting relationships
Ability to understand stated and unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to a changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority


Salary:
₹18, ₹25,000.22 per month


Benefits:

• Health insurance
• Life insurance

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus

Application Question(s):

• Do you have working experience in Titan Eye Plus
• Health insurance