Concierge Services/client Services - Pune, India - LifeUno

LifeUno

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Roles and Responsibility - Care Concierge

To establish the first point of contact with clients and family to understand their needs, desires, and goals for wellbeing
To engage with the clients who sign up for Close Monitoring in a conversation to fill out life storyboarding, body mapping, and lifestyle details for a deeper insight into optimal quality care delivery
Taking Vitals as required per the package subscribed and entering the data in the system
Tracking the customer's wellness journey
Reporting to the Nurse or Physician on a routine and (Save our Ship) SOS basis
Working with the healthcare team comprising physicians, registered nurses, physiotherapists, etc.
Handling logistics in case of an emergency following Rapid Response Protocol
Understanding any specific need and suggesting methods, products, or services to ease the situation such as pain management, physiotherapy, personal Caregiver, etc.
To provide emotional support modelling the role of a companion
To provide logístical support and coordination between the internal team and client and family, throughout
To ensure all physical, emotional, psychological, and everyday requirements are

coordinated and communicated appropriately as per standard protocol

Community Engagement

feedback

Awareness of the ongoing and upcoming engagement programmes, loyalty programmes, promotions etc.
Assist in the execution of all Community Engagement Programs
Collect and maintain data on customer engagement, participation and feedback
Maintain good relationships with all customers and stakeholders

Data Management

Understand and comply with Data Privacy Act, and act accordingly
Visit customers as per the schedule and fill in customer details onboarding data for records
Assist in filling out life storyboarding, body mapping, and lifestyle details
Maintain, update and transmit customer data as required
Ensure that tickets are raised and closed for all task requests from customers
To ensure data is accurately updated in the system

Backend management, equipment and Inventory Refills

To coordinate with Vendors, Suppliers and LifeUno Service Providers (LSPs)
Keeping track of availability and optimum utilisation of inventory at the Centre
Supporting Preventive Maintenance Checks to minimise downtime of equipment
Responsible for proper operation and maintenance of equipment
To immediately alert on shortage of consumables/nonfunctional equipment
To participate in and support Stock Audits

Measurement Metrics

Business Growth and Registration of new customer
Retention of existing customers and acquisition of new customers
Customer Satisfaction Rating
The listing of your role & responsibilities is illustrative and not exhaustive. You are expected to respond to any business requirements that arise, in a manner that promotes customer satisfaction

Salary:
From ₹20,000.00 per month

Salary:
From ₹20,000.00 per month

Schedule: