Tools - Manage Engine & Tivoli Admin - Bengaluru, India - Indiglobe IT Solutions Pvt. Ltd.

Indiglobe IT Solutions Pvt. Ltd.
Indiglobe IT Solutions Pvt. Ltd.
Verified Company
Bengaluru, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Experience - 5+ years
The function reports to the IT Platform Manager.

Purpose of this role is to:

  • Administer the manage engine ITSM, ITAM and ITOM solution suite at WAISL and customers.
  • Administer the Tivoli, AppD and Other Infrastructure tool stack.
Key Accountabilities

  • Implementation of Manageengine / Tivoli / APPD and tools workflows and modules.
  • Managing the design, configuration and setup of the various components of the Manageengine solutions, both on prem and on cloud.
  • Day to day administration of Manageengine, Tivoli, Netcool : ITSM, ITAM and ITOM modules (Enterprise Service Desk, Op Manager, App Manager, AD360, VM+).
  • User configuration, profile configuration, CI configuration/changes.
  • Triggering of asset discovery processes.
  • Configuring ITOM thresholds and managing them on an ongoing basis based on evolving business requirements.
  • Creating alert thresholds, alarms etc.
  • Triggering periodic archival/repatriation of data from Manageengine / Tivoli.
  • Carryout other operational management and system administration tasks on the manageengine suite as defined by WAISL to facilitate smooth running of Manageengine tools and to facilitate meeting the customer requirements.
Educational Qualification

Preferably, certified in two of the following products: Manageengine, AppD, Tivoli, BMC, Servicenow. Alternatively, two years of experience managing these platforms is preferred.

Experience


5 -6 years of total experience supporting a large, on-site, production environment, managing one or more of the following platforms: Manageengine, BMC, Servicenow.

Essential Skills

  • Technical skills administering any of the most popular ITSM, ITAM ITOM platforms such as Manageengine, Servicenow, BMC
  • Excellent communication skills (Reading/Writing/Speaking) in English and Hindi
  • Team player with strong interpersonal skills
  • Ability to multitask and prioritise workload
  • Good trackrecord in providing customer service and managing relationships
  • Good knowledge of MS Office, Teams and other collaboration tools
  • Knowledge of use any ITSM tools (assigning actions, administering, etc)
Preferrable Skills

  • Preferable to have some technical knowledge in one or more of the following fields Networks, Windows administration, Applications

Salary:
Up to ₹1,800,000.00 per year


Schedule:

  • Rotational shift

Speak with the employer
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