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    Manager - Call Centre - Mumbai, India - Augmentedresourcing Pvt. Ltd.

    Augmentedresourcing Pvt. Ltd.
    Augmentedresourcing Pvt. Ltd. Mumbai, India

    2 days ago

    Default job background
    Description

    Job highlights:

    • Minimum Education BA / B Com / B Sc /MBA
    • Industry Exposure Required Hands on expr in domestic outbound sales process
    • Experience in Outbound call centre sales process 6 to 8 yrs
    Job match score

    Early Applicant


    Job description:

    Job Responsibilities:

    • To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing &; reviewing system.
    • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer service standards; contributing information and analysis to organizational strategic plans and reviews.
    • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
    • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
    • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
    • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

    Minimum Education :
    BA / B Com / B Sc /MBA

    Industry Exposure Required Hands on expr in domestic out-bound sales process

    Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing

    Processes, Emphasizing Excellence

    • Experience in Outbound call centre sales process 6 to 8 yrs
    .

    • Min number of agents handled : 100+
    IT Knowledge/ Other Competencies MS Office, Fidelio/ Opera

    )
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