Tele Callers - Bengaluru, India - UNPlus Solutions

UNPlus Solutions
UNPlus Solutions
Verified Company
Bengaluru, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Overview:


As a Tele caller, you play a crucial role in the organization by being the first point of contact for customers.

You will be responsible for making outbound calls to potential and existing customers, providing them with product information, scheduling appointments, and addressing any inquiries or concerns they may have.


Key Responsibilities:


  • Make outbound calls to potential and existing customers.
  • Provide information about products or services.
  • Understand customer needs and requirements.
  • Route calls to appropriate resources when necessary.
  • Schedule appointments for sales representatives.
  • Follow up on customer inquiries.
  • Update customer records in the database.
  • Handle customer complaints or objections.
  • Maintain professionalism and provide exceptional customer service.
  • Work collaboratively with the sales team.
  • Adhere to call scripts and protocols.
  • Conduct market research as needed.
  • Contribute to team meetings and training sessions.
  • Adhere to all company policies and procedures.

Required Qualifications:


  • High school diploma or equivalent.
  • Prior experience in a customer service or sales role.
  • Excellent communication and interpersonal skills.
  • Ability to handle objections and rejection positively.
  • Good understanding of sales techniques.
  • Strong problemsolving abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Resilience and ability to cope with rejection.
  • Attention to detail and accuracy.
  • Ability to work in a team environment.
  • Time management skills and ability to meet targets.
  • Flexibility to adapt to different call scenarios.
  • Willingness to learn and improve.
  • Positive and upbeat attitude.
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