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    Customer Service Officer - Bengaluru, India - DBS Bank

    dbs bank background
    Description
    Customer Service Officer-(WD56775)

    Job Purpose


    •Execute all aspects related to branch operations in a timely and effective manner


    •Ensure effective customer service


    •Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

    Key Accountabilities

  • Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
  • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
  • Support the branch operations officer in book-keeping and maintenance of documents.
  • Job Duties & responsibilities

  • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
  • Process cash transactions, transfer transactions and clearing of instruments
  • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
  • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
  • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
  • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities


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