Associate Customer Success - Bengaluru, Karnataka, India - Quess IT Staffing

Quess IT Staffing

Verified Company

Bengaluru, Karnataka, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us
"Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified - a testament to our excellent culture, people, and processes."

About Company

Roles and Responsibility

Job Title:
Associate Customer Success

Experience: 2-3 Years

Notice Period:
Immediate-15 days

Location:
Bangalore

JD:

Roles and Responsibilities:

Investigation and resolving of predelivery and postdelivery issues to the satisfaction of the client and act on behalf of the customer with other departments to ensure proper resolution of the problem
Email and phone communication to support our customers
Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
Enhancing the value of the positive customer experience through the knowledge, information and advice given
Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
Use your own initiative to find new solutions for unusual or problematic situations regarding the customer's order to ensure the best experience.

Mandatory Skills:

Fluent in verbal and written English is required, other language like Spanish is just an advantage
Excellent communication skills
Customer focus
Stress resistant