Associate Technology Spec - Gurugram, Haryana, India - McDermott

McDermott

Verified Company

Gurugram, Haryana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Overview:

People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us.

Our ingenuity fuels daily life.

Together, we've forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality:

laying subsea infrastructure thousands of feet below sea level, installing offshore platforms hundreds of miles from shore, and using our expertise to design and build offshore wind infrastructure.

For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.

Here, what you do matters.

Job Overview:

The Technology Specialist applies their conceptual knowledge of Technology and with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving a range of straightforward Technology problems.

They will be responsible for analyzing possible solutions using standard procedures, as well as building knowledge of the company, processes, and customers.

The Technology Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations through analysis of possible solutions using technical experience, judgment, and precedents.

Key Tasks and Responsibilities:

Build relationships with key functional stakeholders in the business and communicates appropriately with them
Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, and Infrastructure Projects)
Strong business acumen and the ability to translate technical terms into business terms required
Responsible for daytoday service operations. This includes providing regular infrastructure maintenance and support, with prompt resolution of issues, offhours support, and compliance with IT governance and processes
Proactively use root cause analysis to increase operational efficiency
Effectively manage thirdparty service providers
Provide daily, weekly, and monthly reports to the appropriate audience
Manage a team of IT support resources to provide bestinclass IT service to all functional users
Manage performance of Level 2 & Level 3 services and support clients while ensuring service levels are achieved and customer expectations are met or exceeded
Responsible for ensuring staff are meeting/exceeding expectations regarding performance and defined SLA metrics/benchmarks
Work with senior leadership and management in the business units to communicate issues, resolutions, and impact on business, as well as report on Metrics/KPIs
Develop enduser communications and ongoing technical training material is required
Impact the quality of operations provided by internal and external operations teams
Directly affects customer satisfaction through engagement with customers and by providing transparency into operational outcomes
Manage and engage with external vendors & internal stakeholders to negotiate contracts and key deliverables of IT assets procurement and services
Direct and oversee vendor work

Essential Qualifications and Education:

Bachelor's Degree in Information Systems, Information Technology, Computer Science, or Engineering from an accredited college or university or equivalent experience
10+ years of handson experience in IT operations or IT Deskside Support team for a Fortune 500 company
Broad technical knowledge of enduser technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber)
Indepth knowledge of IT infrastructure operations (Networking and Connectivity, Server Support, Infrastructure Projects)
Experience managing IT Asset lifecycle from procurement to inventory management and secure disposal
Provide support after new systems are rolled out and train nontechnical end users
Strong Customer service skills
Good verbal and written communications skills
Knowledge of Microsoft operating systems and Office suites
Follow processes and procedures
Fluent/ Native in Portuguese; advanced knowledge of English
Ability to solve highly complex, nonroutine problems and coordinate troubleshooting efforts from various teams into a cohesive solution
Enhanced rootcause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes, and demonstrated a crossfunctional approach to problem resolution
Communication (written and verbal) and presentation delivery skills are required. Strong PowerPoint skills are a must
Experience with satellite technology (VSAT) to attend to vessels' demands
Responsible for critical work and complex projects performed within a broader technical and business context
Ability to