Agm - Central Analytics (Cxx/nps/tnps) - Bengaluru, India - Vodafone Idea

Vodafone Idea

Verified Company

Bengaluru, India

2 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Bangalore, IN- Function: Technology/ IOT/Cloud- About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Monitoring Performance of Network from external sources and correlating the information from different data sources for identification of areas needing improvement

Analyze network performances from different sources - crowd source data (FB/Google/Ookla etc.), NPS, TNPS and complaints
Develop a sound understanding of the data collection and reporting of the information from different data sources
Engage with the central Quality team to understand the trends and share/implement learnings and findings to life the scores and hence the experience of the customers
Correlate trends emerging from different data sources identify areas needing improvement and implement the same to life the performance of the customers
Collaborate/coordinate with the circle and corporate network teams for tracking/resolution of the network issues to improve the network experience

Core Competencies:
Experience in Performance and Quality function in Network
Overall understanding of the network architecture and call flows
Good analytical and statistical skills
Understanding of the analytical systems and solutions used for Customer experience improvement.
Good coordination skills for collaborating with different stake holders for improving the performance of the network
Must have

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership