- Participate in the deployment of digital sales tools particularly in the designing, building, testing, implementation and stabilization.
- Receive and resolve user issues (incidents); deploy service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps
- Conduct regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must.
- Lead or participate in root cause analysis / corrective action for critical issues and incidents
- Analyze production configuration issues and resolve any functional gaps
- Support, maintain and develop interfaces between Digital system and related business critical systems.
- Generate and maintain documentation for changes made to systems. Assist in the review of documentation created
- Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
- Participate in validation/testing and release activities as needed
- Translate system specifications and create functioning programs using the Oracle Sales Cloud CRM Platform or other Sales Enablement platforms
- Develop test plans and conduct tests to software to ensure proper operations and freedom from defects and meet business requirements. Maintain systems to ensure reliability and performance.
- Create training plans and documentation as it applies to the digital applications and tools.
- Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
- Work effectively with remote team members, outsourced resources, and users to complete tasks.
- Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action
- 2-5 years of experience operating with CRM platforms, Oracle CX cloud
- Bachelor's degree or equivalent
- International experience
- Experience in an international System Integrator company is a plus
- Strong English language skills
- PMP or equivalent project management certification preferred
- Analytical, and Problem-solving skills are required
- Deep experience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service)
- Knowledge of Oracle ERP systems
- Experience with Oracle Visual Builder (VBCS)
- Experience with PL/SQL or MS SQL, Java and Javascript is preferred
- Experience creating Functional Requirement Documentation
- Excellent Communication and Teamwork skills
- Process Discipline and Documentation skills essential
- Ready to move beyond own area of comfort
- Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations
- Knowledge of ITIL v3 is preferred
-
Technology Intermediate Business Analyst-c12
2 days ago
Citi Pune, IndiaThe Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to ...
-
Business Analyst
5 hours ago
Simplify Healthcare pune, IndiaDesignation: Business Analyst/Sr Business Analyst · Responsibilities · • Assist the Product Solution Lead/ Manager in driving the implementation. · • Guide and mentor Jr. BA in the team and drive their deliverables. · • Understand and analyse client requirement, and translate the ...
-
Business Analyst
1 week ago
Integrated Personnel Services Limited Pune, IndiaBusiness Analyst - Payment Domain · Experience: 5-10 Years · Work Location: Pune, Bangalore, Noida or Gurgaon · Key Skills: Business Analyst, Payment/ Banking Domain, ISO20022, SWIFT format, Payment Schemes, Agile · Job Requirement: · Knowledge of Banking Payment Systems · Knowl ...
-
Business Analyst
1 week ago
Simplify Healthcare Pune, IndiaDesignation : Business Analyst · Work Location : Pune · Experience : 3+ years of experience as a Business Analyst or similar roles. · Early joiners preferred. (0 to 15 days) · Responsibilities : · • Develop healthcare knowledge and a deep understanding of the product · • Analyse, ...
-
Business Analyst
1 week ago
Integrated Personnel Services Limited Pune, IndiaTitle:- Business Analyst (Payments) · Location:- Pune · Experience:- 6Years-11Years · Qualification:- Graduation/ Post Graduation · Roles & Responsibilities:- · Required Technical Skill Set:- Agile, Jira/Confluence experience, User · story elaboration · Must Have:- · 6-12 years ...
-
Business Analyst
1 week ago
Frido Pune, IndiaCompany Description · Frido is a company that specializes in building innovative products to enhance everyday activities such as walking, sitting, and sleeping. Our range of award-winning products, including wheelchairs, shoe inserts, and seat cushions, have earned recognition in ...
-
Business Analyst
1 week ago
Infosys Pune, IndiaResponsibilities · A day in the life of an Infoscion · As a Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, Functional arch ...
-
Business Analyst
4 hours ago
Quantum Integrators pune, IndiaRole: Business Analyst · Project Duration: Permanent · Experience Required : 9-12 Year · Location: Pune (Working in the European Time Zone) · Job Description · Business and functional/technical requirement gathering, business process mapping and gap analysis. · Experi ...
-
Business Analyst
6 days ago
Simplify Healthcare Pune, IndiaImmediate joiner are preferred (0 to 30 days) · Role : · Actively participate in software configuration and testing projects through initiation, analysis, execution, and implementation phases. This is a hands-on techno functional role that will engage with cross-functional busine ...
-
Business Analyst
1 week ago
Quantum Integrators Pune, IndiaPosition - Business Analyst · Location - Pune (Working time in the European Time Zone) · Duration - Full-time with Quantum · Notice: Max 1 month (Consultant should join in between 31st May to 15th Jun). · Job Description · Business and functional/technical requirement gathering, ...
-
Business Analyst
5 hours ago
RS Consulting pune, IndiaWe are hiring Business Analyst for Finance department (supporting business control) for one of the world's largest providers of comprehensive metal cutting solutions for milling, · stationary, hole making and tooling system for over 80 years. · Job profile: · Co-ordinator of ...
-
Business Analyst
5 hours ago
Helpshift pune, IndiaKey Responsibilities: · 1. Requirement Elicitation and Analysis: · Work closely with business stakeholders to understand their needs, objectives, and challenges. · Elicit, document, and analyze business requirements, processes, and workflows. · Translate business requirements int ...
-
Business Analyst
1 week ago
Zenfinet Solutions(OPC) Private Limited Pune, India permanentJob title : Business Analyst - Infrastructure · Job Type : Contract to Hire(C2H) · Location : Pune · Exp : 5-7 Years · We are Hiring for Contract position : · Minimum of 3 years of experience as a Business Analyst, preferably within an infrastructure or IT environment. · Profic ...
-
Business Analyst
5 hours ago
Crescendo Global pune, India permanentWe are seeking a qualified candidate experienced with of Business Analyst within the Corporate Functions Technology team, who can play a pivotal role in analyzing the business needs of Finance and Risk portfolios, spearheading innovative solutions and process enhancements. · Loca ...
-
Business Analyst
5 hours ago
Intelliest Technology Pvt Ltd Pune/Bangalore/Mumbai/Hyderabad, India permanentRole : PeopleSoft HCM BA · Summary : · The Systems Analyst engages directly with internal customers to analyze business processes and problems evaluate system related needs and help translate those needs to solutions that will provide value to our business partners. The Systems ...
-
Business Analyst
1 week ago
Quantum Integrators Pune, IndiaPosition - Business Analyst · Location - Pune · Duration - Full-time with Quantum · Notice: Max 1 month (Consultant should join in between 31st May to 15th Jun). · Job Description · Business and functional/technical requirement gathering, business process mapping and gap analysi ...
-
Business Analyst
4 hours ago
Solytics Partners pune, IndiaSolytics Partners provides Consulting and Solutions to Banking, Capital Markets, · Asset Management, and Insurance firms. · We leverage a combination of deep domain knowledge, advanced analytics and · technology to provide accelerated and efficient services and next-generation ...
-
Business Analyst
1 week ago
Persistent Systems Pune, IndiaAbout Position: · As a Microsoft Power Automate Desktop RPA Developer, you will play a crucial role in automating processes within your organization. Your expertise lies in creating effective and efficient solutions by automating time consuming and repetitive tasks. You will wor ...
-
Business Analyst
5 hours ago
ARR Recruitment Solutions pune, IndiaJob Description : · - Being a ServiceNow Business Analyst, you will be responsible for leading end-to-end ServiceNow product lifecycle, from requirements analysis through production support. · - Business Analysis at Tech Mahindra consists of analysing customer requirements, prepa ...
-
Business Analyst
5 hours ago
Simplify Healthcare pune, IndiaDesignation: Business Analyst/Sr Business AnalystResponsibilities · • Assist the Product Solution Lead/ Manager in driving the implementation. · • Guide and mentor Jr. BA in the team and drive their deliverables. · • Understand and analyse client requirement, and translate the re ...
Oracle Sales Cloud Business Analyst - pune, India - Vertiv
Description
Vertiv, a $ global organization with nearly 20,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today's growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.
Position Summary :
The Oracle Sales Cloud Business Analyst will be responsible of the development and support of the Oracle Sales Cloud applications. He/She will be the subject matter expert of the Oracle Sales Cloud application including its integration with other digital tools.
The role will provide in-depth application support for Oracle Sales Cloud applications, respond to user support issues, monitor critical service requests, escalate issues to application providers, perform regression testing and facilitate regular meetings with assigned group.
Key DutiesSchool Background / Working Seniority
Basic Skills
Technical / Functional skills