Quality Auditor - Noida, India - Dynamic Octopus Technology Pvt Ltd
Description
Roles & Responsibilities
- Developing and implementing quality control audit plans.
- Identifying testing parameters for collection call.
- Assigning team members to quality audits and overseeing their work.
- Training employees on quality standards and procedures.
- Ensuring that call comply with industry standards.
- Documenting defects and recommendations for improvement.
- Preparing and presenting quality audit reports to senior management.
- Keeping abreast of industry standards and regulations.
Skills & Requirements:
- Should know Quality parameters
- Should have process knowledge of Voice & Backend Process
- Collect all the essential data required and identify the root cause analysis
- Min. 12 years experience in Call auditing
- Should know about training aspects
Salary:
₹22, ₹28,000.00 per month
Benefits:
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Speak with the employer
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