Sales Representative - New Delhi, India - Ambinova Technologies Pvt. Ltd.

Ambinova Technologies Pvt. Ltd.
Ambinova Technologies Pvt. Ltd.
Verified Company
New Delhi, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

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Description

A service engineer is a professional who is responsible for providing technical support and assistance to customers or clients regarding a specific product or service.

Their primary role is to ensure the smooth operation, maintenance, and repair of the product or equipment.

Here is a typical job description for a service engineer:

Installation and Setup:
Install, configure, and set up equipment or software systems at customer sites. Ensure proper integration and functionality of the product within the customer's existing infrastructure.

Maintenance and Repair:

Conduct regular maintenance checks, inspections, and repairs on the product or equipment to ensure optimal performance and minimize downtime.

Identify and resolve technical issues or faults promptly.

Customer Training:
Train customers or end-users on how to operate and maintain the product or equipment effectively. Provide comprehensive instructions, user manuals, or training materials to ensure customer satisfaction and self-sufficiency.

Documentation and Reporting:
Keep detailed records of customer interactions, service requests, and technical solutions provided. Prepare accurate and timely reports on service activities, including recommendations for improvements or modifications to the product.

Product Improvement:
Collaborate with the product development or engineering team to provide feedback on product performance, reliability, and customer requirements. Suggest enhancements or modifications to improve the product's functionality and usability.

Compliance and Safety:
Ensure compliance with relevant industry standards, regulations, and safety guidelines during service operations. Maintain knowledge of safety protocols and best practices to protect both customers and service engineers.

Team Collaboration:
Collaborate with cross-functional teams, including sales, engineering, and customer support, to address customer needs effectively. Share technical knowledge and expertise with colleagues to enhance the overall performance of the service department.

Continuous Learning:
Stay updated with the latest technological advancements, product updates, and industry trends. Participate in training programs, workshops, or conferences to expand technical skills and knowledge.


Skills and Qualifications:

  • Bachelor's degree in engineering or a related technical field (or equivalent experience)
  • Strong technical knowledge and expertise in the specific product or equipment
  • Excellent problemsolving and analytical skills
  • Effective communication and customer service skills
  • Ability to work independently and manage time efficiently
  • Detailoriented with a focus on accuracy and quality
  • Flexibility to travel to customer sites as needed
  • Familiarity with relevant software tools and diagnostic equipment
  • Knowledge of relevant industry standards and regulations


Please note that this job description may vary depending on the specific industry, company, or product/service being supported by the service engineer.


Salary:
₹15, ₹20,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Work from home

Shift:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Travel requirement:

  • Travel

Ability to commute/relocate:

  • New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Experience:


  • Sales (preferred)
- sales representative (preferred)

  • Cold calling (preferred)
- total work (preferred)


Language:


  • English (preferred)
Expected Start Date: 18/05/2023
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