Project Coordinator- Professional Services - Bengaluru, India - Kaseya Careers

Kaseya Careers

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE.

The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Overview
Join our professional services team implementing cutting edge technology across our IT
Complete solutions suite. The Manager, Professional Services will be responsible for the
effective implementation of all customer-facing projects, leading a team of multi-functional
project managers, as well as leading other departmental initiatives to enhance the customer
journey.

If you are an overachiever passionate about the customer experience who thrives in a fastpaced environment, we want to speak with you.

Responsibilities:

Hiring and training employees and managing quality assurance programs
Oversee resource schedules and coordinate updates to maximize productivity and

revenue capture.

Participate in establishing practices, templates, policies, tools and partnerships to

expand and mature these capabilities for the organization

Lead effective project discovery by thoroughly analyzing customer needs, timelines, and

business requirements.

Understand the context of the customer and align projects, software tools and

implementation to their requirements

Manage a portfolio of complex initiatives that span multiple lines of business
Work creatively and analytically in a problemsolving environment demonstrating

teamwork, innovation, and excellence

Create and maintain documentation, including business, system, and functional

requirements, process flows, status reports, and configuration worksheets.

Participates in crossfunctional teams to explore process improvement initiatives,

measure results, and refine processes to achieve business objectives

Lead customers, plan projects and tasks, assign effort, assign hours, monitor and report

on key project KPIs to stakeholders internal and external.

Complete projects and assignments ontime and within budget, while ensuring high

levels of customer satisfaction.

Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun.
Initiate and maintain strong working relationships with customers and serve as a reliable

and trusted adviser.

Other duties as assigned

Skills & Qualifications

Understanding of the Project Management Institute (PMI) framework
Knowledge of various project management methodologies (ie. Agile, SCRUM, etc)
Assist with sales opportunities that will involve meetings, SOW creation and RFP

responses

Excellent organization and time management skills
Strong leadership, diplomatic and motivational skills, including the ability to lead up,

across, and down multiple business and technology organizations

Effective resource planning and risk management skills
Excellent communication, interpersonal and writing skills
Demonstrate sound judgment, problemsolving, and decisionmaking skills.
Anticipate and understand the impact of decisions on customer success.
Selfmotivated, decisive, with the ability to adapt to change and competing demands.
Business Analyst skills
Customer relationship management focus

Required Experience

Experience working with business stakeholders within a crossfunctional

matrix environment

High-Volume Project Delivery experience
Strong background in Software Implementation
Salesforce experience

Preferred Experience

Bachelor's degree or higher; minor or advanced degree in business/STEM or equivalent

experience

4+ years managing customerfacing project delivery
Project Management Certification: PMP, CAPM, Project+, etc
Advanced Microsoft Excel skills like pivot tables, reporting, macros and VBA
Managerial experience in deploying software solutions a plus
Experience with emerging cloud, hosting and web technologies.

Location

Bangalore, India

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional information:

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law._