Service Desk Technician L1 - Bengaluru, India - CGI

CGI

Verified Company

Bengaluru, India

5 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Profile:

Job Title:
Service Desk Analyst

Position:
Systems Engineer

Experience: 3 Years to 5 Years

Category:
Software Development/ Engineering

Main location:
Bangalore

Position ID:

J

Employment Type:
Full Time

Qualification:
Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Responsibilities:

Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools.
Assign unresolved tickets to the appropriate support team. Proactively monitor, follow up and expedite the resolution of assigned and pending tickets. ITIL foundation certified.
At least one year experience leading teams in an offshore technical service desk function.
Experience working with multinational and multilingual teams across several time zones.

Must-Have Skills:

Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies.

Expected to work in a 24/7 environment on rotational shifts Comply with CGI and Client's IS/IT policies, code of conduct and quality standards.

Good-to-Have Skills:

Experience in handling technical support for an international organization Problem analysis and solving Learning, adaptability and attention to detail Ability to type while handling customer contact Tolerance to stress, performance driven and continuously improving work

Experience required:

Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team, handling calls in for an international / Global client (preferred North American/ European experience).

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation.

Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.

This has been our Dream since 1976, and it has brought us to where we are today—one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings.

We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.

As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities

Required qualifications to be successful in this role