Customer Care Associate - Ludhiana, India - KK HR services
Description
1.
Customer Service
- The host has to approach Customers with a smile, greet him cheerfully and understand his needs empathetically
. - He/ She has to listen actively all queries and objections of the customer and handle them efficiently to the satisfaction of the customer.
- The host has to religiously obtain customer's valued feedback and data in the prescribed format.
- The host has to maintain customer database with product details in the follow up register.
- The role involves writing down customers' requirement, which may not be available and ensure availability of such stock and give immediate feedback to the customers.
- The role includes listening actively to all Customer Queries, Suggestions, Grievance and Complaints and redressing them effectively.
- The host has to deal effectively with angry or discourteous Customers in a polite, but firm manner.
- The host has to develop and retain loyal customers by developing effective relations and maintaining their database and being in touch.
- Exit interview of the customers who have not purchased and share feedback with the SM.
2.
Consultative Selling
- To help the Customer enthusiastically in the process of locating the merchandise and suitably recommending as per his needs and profile.
- To describe the features of the product and its utility, energetically and thus help the Customer to make a buying decision.
Salary:
Up to ₹168,000.00 per year
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
More jobs from KK HR services
-
Sales Representative @
Pune, India - 1 week ago
-
Packaging Supervisor
Kadi, India - 2 weeks ago
-
Mis Executive Data Analytics @ Ahmedabad
Ahmedabad, Gujarat, India - 3 weeks ago
-
Instrument Engineer@ahmedabad(Kadi)
Ahmedabad, Gujarat, India - 1 week ago
-
10th , 12th Pass (Navi Mumbai)
Navi Mumbai District, Maharashtra, India - 1 week ago
-
Dispatch Executive@sanand
Sanand, Ahmedabad, Gujarat, India - 5 days ago